I just went to Best Buy, and being an esteemed "Rewards Member," I had to verify my address. It was not correct. In fact, it was WAY off. Here's the letter that I wrote to Best Buy via their web form. Set around 10:40 PM tonight:
I was in the Potomac Yard (Store 493) this evening. When I told the cashier my telephone number, she had me verify my address. The address there was not mine. The name and telephone number are correct though. The address that your system had on file was 6 Blueberry Lane, somewhere in Massachusetts. I've never lived in Massachusetts in my life. Therefore, I want to know a few things.I'll post any replies here.How is this possible?
How long has this change been in effect?
How many of my rewards have gone to the Massachuesetts address?
How are you going to rememdy this?
I am the Director of Internet Infrastructure and Security for a major political organization. So, I know a thing or two about security.
I really would like to involve the police with this. If ANY of my reward coupons have been used, then that is fraud, and I believe the FBI will think so as well. I hope that you are willing to work with me on this. I really want to get to the bottom of what happened and if this is a case of identity theft, I want to see just how far it goes.
This is a very serious issue as I'm sure you are aware. I will be following up on this issue, you can be assured of that.
Is this an issue of identity theft? I sure hope not. But, I'm sure that it's fairly easy to do. Look someone up in the phone book, put your address in there when you go to Best Buy. They don't ask for any ID or proof that you say who you are. Pretty easy if you ask me. Granted, I haven't spent a lot of money at Best Buy recently, but them's my rewards. Let's see where this goes.
Posted by yakuza at March 24, 2005 10:40 PM | TrackBack